Privacy Policy

Introduction

Welcome to RankSewa ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform to find healthcare providers in Nepal based on patient experiences.

Information We Collect

Personal Information (All Users)

When you register or use our services, we may collect:

• Name and email address
• Password (securely hashed, never stored in plain text)
• Profile information (if provided via Google or Facebook login)
• Reviews and ratings you submit
• Communication preferences
• Age verification (confirmation that you are 16+ years old)

Additional Information for Healthcare Providers

When doctors claim or register profiles, we collect:

• Professional details (specialty, experience, education, medical school)
• Nepal Medical Council (NMC) registration number
• Phone number and practice address
• Verification documents (medical degree, government ID, practice license)
• Profile photos (optional)
• Responses to patient reviews

Uploaded Content

We collect and store:

• Profile photos uploaded by doctors
• Verification documents (stored securely, accessible only to admin team)
• Images are optimized (resized, compressed) for performance

Usage Information

We automatically collect:

• Browser type and version
• Pages you visit and time spent
• IP address and location data
• Device information
• Profile views and search activity

Content Moderation Data

When you flag a review or content, we collect:

• Your user ID (if logged in; anonymous flags are allowed)
• Reason for flagging and additional details provided
• Timestamp of the report

How We Use Your Information

We use your data to:

• Provide and maintain our service
• Allow you to submit and view reviews and ratings
• Verify healthcare provider credentials and identities
• Process photo uploads and optimize images
• Enable doctor-patient communication (through reviews and responses)
• Moderate content and review flagged reports
• Communicate with you about updates, security, and features
• Improve our platform based on usage patterns
• Prevent fraud, abuse, and ensure platform security
• Comply with legal obligations and respond to legal requests
• Track profile views for analytics (doctors only)

Information Sharing

We do not sell your personal information. We may share your data with:

• Healthcare Providers: Your reviews are publicly visible to help others
• Service Providers: Third parties who help us operate our platform (hosting, analytics)
• Legal Requirements: When required by law or to protect rights and safety

Third-Party Authentication

When you use Google or Facebook login:

• We receive your name, email, and profile picture from the provider
• The provider's privacy policy applies to their authentication service
• We do not receive or store your Google/Facebook password
• You can revoke our access at any time through your Google/Facebook account settings

Data Security

We implement appropriate security measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Object: Object to certain types of data processing

To exercise these rights, please contact us at: [email protected]

Account Deletion & Data Removal

How to Request Deletion

To delete your account, email [email protected] with your request. We process deletion requests within 2-3 business days.

What Gets Deleted

• Your account credentials (email, password)
• Personal contact information (phone number, address)
• Uploaded photos and documents
• Your name is anonymized in any remaining content

What May Remain

For transparency and legal compliance, some data may be retained:

• Reviews you wrote: Remain visible but anonymized (helps maintain platform integrity)
• Doctor profiles: May remain visible in anonymized form if you're a healthcare provider
• Legal records: Data required for legal compliance, fraud prevention, or dispute resolution
• Analytics: Anonymized usage statistics
• Backups: Data may persist in backups for up to 90 days before permanent deletion

Healthcare Provider Deletion

When a doctor deletes their account:

• Profile is removed from search results and listings
• Verification documents are permanently deleted
• Professional information (NMC number, phone) is deleted
• Patient reviews may remain visible (anonymized) for public health transparency
• Doctor responses to reviews are deleted

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site usage and performance

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Children's Privacy

Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

Contact Us

If you have questions about this Privacy Policy or data practices, please contact us:

• General Support: [email protected]
• Legal/Privacy: [email protected]
• Website: https://ranksewa.com